Return Policy
We are committed to ensuring that you are completely satisfied with every purchase made on our furniture cross-border website. If, for any reason, you are not satisfied with the product you have purchased, we offer a straightforward and customer-friendly return policy.
Return Eligibility
- You have the right to initiate a return within 30 days from the date of receipt of the goods.
- The returned product must be in its original condition, unused, undamaged, and all original tags and packaging should be intact.
Return Process
- To initiate a return, please contact our customer service team via Comm.chen@outlook.com and provide your order number and the reason for the return.
- Our customer service team will guide you through the return process. Once the return request is approved, a return authorization number will be provided to you.
- Please package the product carefully and clearly mark the return authorization number on the outside of the package. Use a reliable shipping method to send the package back to us.
Refund Options
- Once we receive and inspect the returned product and confirm that it meets the return eligibility criteria, we will issue a refund to your original payment method within 30 business days.
- The refund amount will generally be the full purchase price of the product, excluding any shipping and handling fees, unless the return is due to our error or the product is defective.